Shipping policy

We use Australia Post to dispatch our orders. Please be aware that the impacts of COVID-19 restrictions are currently causing delivery delays across the Australia Post network due to a reduction in air freight capacity and flight frequency, a significant increase in parcel volumes, and social distancing requirements.

We ship worldwide. Our expected delivery timeframes are subject to the delivery timeframes as provided by Australia Post's handling and distribution process.

We work 5 days a week to dispatch, however we occasionally face challenges in our own network with increased demand and a decrease in staff numbers due to social distancing restrictions in our workplace.

Please remember that if you order on a Monday, we have five working days to facilitate a speedy dispatch, whereas when you order outside working hours on a Friday, your order will not be dispatched until the following Monday.

Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed. Please note the standard delivery time can vary, depending on national public holidays and busy postal periods such as Christmas, New Years and Easter, where processing timeframes may take up to 72 hours before being shipped. Once your order has been dispatched, you will receive a shipping email with tracking details for your parcel.

We meet our delivery timeframes of 10-14 days for standard shipping however we are doing the best we can at the moment with the COVID-19 challenges we are facing. Please know that we are doing everything we can to have your order delivered within the specified timeframe, but we ask for your understanding and leniency of a few days' delay.

If you are providing a business address, please indicate the company name. If you are unavailable when your package arrives, the parcel may be left at the premises or will be delivered to your nearest Australia Post Office and a card will be left directing you with alternate pick-up options. If the parcel is left at the premises, we cannot accept liability on behalf of Australia Post, so please provide the best address with the safest point of delivery.