FAQ

Frequently asked questions

-Can I get help with my sizing?

Absolutely! I create pieces that look amazing on different body shapes and sizes. and, I make sure you will find the perfect fit for you.

So, this is how it works:

Size S: for a piece that will fit form size 6 to 10.

Size M: for a piece that fits from size 12 to 14.

Size L: for a piece that fits from size 16 to 18.

However, I strongly recommend you to check the measurement on each product as the fit may vary depending on the fabric and on the specific design. If you need further assistance, please contact me at contact@fernandacovarrubias.com.au I'm happy to assist you to find the perfect piece for you

-I love, love one of your pieces but it is SOLD OUT! is it coming back?

When I say is a limited edition, I really mean it, so I strongly recommend you that if you see something that you love, you have to be quick and make it yours before is gone! specially with the one-of-a-kind pieces, as there are not, a there won't be two the same made!

However, making you feel amazing is my priority, that's why I work on costume pieces too, if there is any of my creations that you love. I can definitely make a One-of-a-kind piece just for you, in a similar material or similar style, depending on the materials I have available at the moment. For exact delivery times and costs please contact me at the contact@fernandacovarrubias.com.au and let's make that unique piece just for you!

-Do you have a physical store where I can go and check your creations in real flesh?

Yes, I do! I actually love receiving my clients! you can find my beautiful space Shop/Studio at the 389 Rathdowne St. Carlton 3053 VIC.

We are open form Wednesday to Saturday from 11 am to 5 pm.

However, for any special fitting or to talk about any piece you would like me to create for you, I strongly recommend you to book an appointment at contact@fernandacovarrubias.com.au

-What does the shipping cost?

Standard parcel post $16 AUD.

I use Australian Post, so please be aware that it may be delays depending on how busy the Australian post is. If you need your piece delivered via Express post, please contact me before you place your order before you place it.

Orders received on weekends and public holidays (for items that are ready to go, no made by order) will be processed on Tuesday/ Wednesday or the next business day.

-What if the fit is not right?

My "Love it" Guarantee.

I make clothes for women, and after doing it for as long as I have, I know what women love to see and feel when they wear my pieces.

So that's why I have a "Love It" Guarantee, which is -

If you don't love it the instant you see yourself in it, I will help you to find yourself a replacement that does make you feel that way.

Ts & Cs:

The replacement item has to be the same or a greater price as the piece you bought in first place, minor fitting for certain pieces (like the hem) can be included in the price.

Items damaged as a result of wear and tear are not considered faulty. However, where possible, I will be happy to repair your much-loved pieces for a cost according to the job that needs to be done.

To be exchanged, (within the first 10 days after you received your order) garments must be in perfect condition, unused, with tags still on, so be careful when trying on, particularly around strong scents or pet hair. Returned items that are damaged, soiled, altered or no longer with a product tag attached will not be accepted and will be returned to you.

All shipping costs for returning your pieces are your expenses and are non-refundable.

I strongly recommend using a trackable shipping service or purchasing shipping insurance as unfortunately I can’t guarantee that I will receive your returned item.

Colours may vary depending on your computer monitor, so we cannot guarantee your monitor’s display of any colour will be completely accurate.

-How do I know if my order was successful?

If you have submitted an order and are unsure if it was successful, please check your email for the Fernanda Covarrubias confirmation email. This email will be sent from contact@fernandacovarrubias.com.au.

If this email is not in your inbox, please check your junk/spam. If you can't locate your order confirmation, please log into your account on our website and have a look at your order history.

-How do I track my order?

Once your order has been dispatched from my studio, you will receive a confirmation email with a link to track your order.

-Customer Service.

I'm committed to help you to be the best version of yourself with the most beautifully Limited edition, made in Melbourne pieces.

In the event that an item ordered is unavailable or unable to be filled you will be notified to arrange an agreeable alternative item, a credit to the same value to be used online or at our store, or full refund.