All prices are in Australian Dollars and where applicable, inclusive of goods and services tax (GST) Any fees and charges (e.g. Delivery Fees) imposed by these Terms also include GST where applicable.
We reserve the right to change or alter the price or discounts of goods on the website without notice. If you have already submitted an order at a particular price, there will be no change or alteration to that price, provided your order is not affected by a pricing error, in which case an alternate procedur e will apply.
You can pay for your goods by any of the methods specified at the moment of placing your order, including Pay Pal or Credit card.
Any payment for an order must be cleared by us. If your payment cannot be processed, your order will be rejected and you will be notified. If a credit card payment cannot be processed you should contact your card issuer first to try to resolve the problem or use an alternative payment method in order to continue with your order.
In paying or attempting to pay for goods, you agree that you have not engaged in any fraudulent conduct or contravened any Law.
By visiting www.secondrunway.co placing an order, or contacting us you are agreeing to accept the terms and conditions set out on our website. These terms and conditions shall be governed by the laws of Australia and you submit to the exclusive jurisdiction of the courts this country, regardless of the location of your use or point of contact.
We are committed to protecting your personal information in accordance with the Australian Privacy Principles in the Privacy Act.
WHY WE NEED TO COLLECT PERSONAL INFORMATION
Under the Privacy Act 1988 (Cth), ‘personal information’ means “information or an opinion about an identified individual, or an individual who is reasonably identifiable”. The information/ opinion does not have to be recorded in writing or be true.
We collect personal information from customers so that we can: -Provide online shopping services.
-Make style and size recommendations.
-Review, assess, and improve our products and services.
-Research and develop new products.
-Market our products and services, and analyze and predict customer behavior. -Provide introductions and collaboration opportunities with other brands and concepts. -Suggest competition and social engagement opportunities.
THE KINDS OF PERSONAL INFORMATION WE COLLECT:
-Your name, age, and email address.
-Your billing and shipping addresses.
-Your account log-in details (including password).
-Information about your purchases (including sizes and colours ordered).
-Images (of you or otherwise) that are uploaded to our Insta Gallery or another of our websites or social media channels and electronic newsletters that we distribute.
-Information about products you have placed on your account’s “wish list”; and your credit or debit card details when buying from us online.
HOW WE USE YOUR PERSONAL INFORMATION AND WHO WE DISCLOSE IT TO
We use your personal information to:
-Provide our services to you (including our online shopping and bespoke clothing services). -Make style and size recommendations to you.
-Respond to any inquiries or complaints you may make.
-Review, assess, and improve our products and services.
-Research and develop new products, and carry out direct marketing and social media marketing activities (including posting), and help us analyze and predict consumer behavior (but only where the information is aggregated and anonymous).
By providing your address, email address and telephone numbers to us, you consent to us contacting you for the purposes set out above. We may send information in a variety of ways, including by mail, email, social media, SMS, MMS or telephone.
You can transact with us and make general inquiries or provide certain feedback anonymously, however in some cases if you don’t identify yourself, we may not be able to respond to you or provide you with the product or service you are seeking. You must identify yourself to purchase products online or arrange for products to be delivered to you.
We only collect sensitive information where it is reasonably necessary for our functions or activities and either you have consented, or we are required or authorized by law to do so.
Only authorized staff and consultants have access (on a restricted basis) to the personal information we collect. We regularly review developments in security and encryption technologies. Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Accordingly, although we endeavor to protect the information you transmit to us, we cannot ensure or warrant the security of that information, and you transmit it at your own risk. You may be able to configure your browser to advise you whether the information you are sending us will be secure (encrypted) or not secure (unencrypted). Once we receive your transmission, we take reasonable steps to protect the information on our own systems.
Please contact us at firstname.lastname@example.org if you would like to access or correct the personal information that we hold about you. We may ask you to verify your identity before processing any access or correction requests, to make sure that the personal information we hold is properly protected.
Initially, your complaint will be handled by our Customer Service Team, in accordance with established protocols for the particular type of complaint. If no handling protocol exists for your complaint, it will be referred to the relevant general manager for follow-up.