Return Policy

My "Love it" Guarantee.

I make clothes for women, and after doing it for as long as I have, I know what women love to see and feel when they wear my pieces.

So that's why I have a "Love It" Guarantee, which is -

If you don't love it the instant you see yourself in it, I will help you to find yourself a replacement that does make you feel that way.

Ts & Cs:

The replacement item has to be the same or a greater price as the piece you bought in first place, minor fitting for certain pieces (like the hem) can be included in the price.

Items damaged as a result of wear and tear are not considered faulty. However where possible, I will be happy to repair your much loved pieces for a cost according to the job that needs to be done.

To be exchanged, garments must be in perfect condition, unused, with tags still on, so be careful when trying on, particularly around strong scents or pet hair. Returned items that are damaged, soiled, altered or no longer with a product tag attached will not be accepted and will be returned to you.

All shipping costs for returning your pieces are your expenses and are non-refundable.

I strongly recommend using a trackable shipping service or purchasing shipping insurance as unfortunately I can’t guarantee that I will receive your returned item.

For made to order pieces.

(pieces that are specially made for you under your request).

Unfortunately, I don’t accept returns or exchanges for these items, however, if you are not 100% in love of it, and because the most important thing for me is to make you feel amazing and I want to make sure that you will! I'm happy to offer extra minor fittings in order to perfection that unique piece just for you that will go beyond your expectations.

All items are quality controlled and checked for any flaws before they are dispatched.

In order to alter your garments, they must be in perfect condition, unused, with tags still on, so be careful when trying on, particularly around strong scents or pet hair. Returned items that are damaged, soiled, altered or no longer with a product tag attached will not be accepted and will be returned to you.

All shipping costs for returning your pieces are under your expenses and are non -refundable.

I strongly recommend using a trackable shipping service or purchasing shipping insurance as unfortunately I can’t guarantee that I will receive your returned item.

For any inquiry please contact me at contact@fernandacovarrubias.com.au whiting the first 10 days of your purchase.

Colours may vary depending on your computer monitor, so I cannot guarantee your monitor’s display of any colour will be completely accurate.